At Viondream, we strive to ensure your satisfaction with every purchase you make on our website. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy. Please read the following guidelines carefully:
1. Eligibility for Refunds:
– Refunds are available for products purchased directly from viondream.com.
– To be eligible for a refund, you must request it within [number of days] days from the date of purchase.
2. Refund Process:
– To initiate a refund, please contact our customer support team at [email address] with your order details and reason for the refund request.
– Our team will review your request and respond to you within [number of business days] business days.
3. Non-Refundable Items:
– Certain items are non-refundable, including [list specific items or categories].
– Personalized or customized products cannot be returned unless they are defective or damaged upon arrival.
4. Return Shipping:
– If your refund request is approved, we will provide you with instructions on returning the product.
– You will be responsible for covering the shipping costs for returning the item, unless the return is due to our error or a defective product.
5. Refund Options:
– Once we receive the returned item and confirm its condition, we will process your refund.
– The refund will be issued using the original payment method used for the purchase.
– Please note that it may take [number of days] business days for the refunded amount to reflect in your account, depending on your payment provider.
6. Damaged or Defective Products:
– If you receive a damaged or defective product, please contact us immediately.
– We will guide you through the return process and arrange for a replacement or refund, depending on your preference.
7. Changes to the Refund Policy:
– We reserve the right to modify or update our refund policy at any time.
– Any changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or need further assistance regarding our refund policy, please reach out to our customer support team at support@viondream.com. We are here to help you and ensure your shopping experience with Viondream is enjoyable and satisfactory.
